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Privacy Policy

At Kohli’s Sweets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Mobile number
  • Email address
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support
  • Website usage and browsing information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Arrange delivery of products
  • Confirm orders and provide order updates
  • Respond to your questions and requests
  • Provide customer support
  • Process payments securely
  • Improve our website, products, and services
  • Send promotional offers, festive updates, or marketing communications where permitted
  • Prevent fraud, misuse, or unauthorized activity

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers. Kohli’s Sweets does not store your complete card, UPI, or banking credentials on our servers unless specifically required and legally permitted.

Payment information is handled according to the security and privacy practices of the relevant payment service provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep your shopping experience functional
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and offers

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Delivery and logistics partners
  • Payment service providers
  • Website and hosting providers
  • Customer support or technology service providers

These parties receive only the information reasonably required to perform their services.

We may also disclose information where required by applicable law, regulation, legal process, or to protect the rights and safety of Kohli’s Sweets, our customers, or others.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

  • New products
  • Festive collections
  • Special offers
  • Discounts
  • Gift hampers
  • Wedding and bulk-order services

You can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

8. Third-Party Links

Our website may contain links to third-party websites or services, including delivery platforms and social media platforms.

Kohli’s Sweets is not responsible for the privacy practices or content of those external websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, legal, regulatory, and business requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

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